top of page

Terms & Conditions

FLEUR DU DESERT TRADING  maintains https://www.fleurdudesert.me/ Website ("Site").

  • United Arab of Emirates is our country of domicile. The governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

  • Visa or MasterCard debit and credit cards in AED will be accepted for payment’

  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE

  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’

  • Cardholder must retain a copy of transaction records and Merchant policies and rules

  • User is responsible for maintaining the confidentiality of his account

Delivery prices

 

Dubai delivery - 50 AED

Sharjah delivery - 150 AED

Other Emirates - 250 AED

Delivery policy

We deliver our products all over UAE. Shipping will be done by a third-party courier.
Delivery within Dubai is within 1 working day. Delivery Fees will be mentioned on the checkout page depending on the location. To avoid any delivery delay kindly provide your full address along with your contact details

Cancellation & Refund

You can cancel bridal bouquets orders not later than 72 business hours prior to the requested delivery date. In those circumstances, a full refund will be given. We cannot accept cancellations for Next Day or Same Day orders. Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.
Please understand that due to the perishable nature of flowers, we are unable to accept returns on these products.

If the flowers do not meet our own high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to send us a photo of the poor quality or damaged flowers within 12 hours of receipt in order to be eligible for a refund or replacement. 

Due to flowers seasonal availability, Fleur Du Desert Trading keeps the right to replace the flowers in your selected bouquet with the flowers of same or greater value depending on availability. We always try our best to accommodate your requests, however, flower supply is out of our control and is in the hands of nature, therefore we cannot guarantee exact availability of particular flower. We will always contact you to confirm the replacement of flower and offer you all the available options.

Privacy policy

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

  • https://www.fleurdudesert.me/ will not pass any debit/credit card details to third partieshttps://www.fleurdudesert.me/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://www.fleurdudesert.me/) cannot guarantee the security of any information that is disclosed online

  • The https://www.fleurdudesert.me/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

​

Cookie policy

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

bottom of page